MSSO FAQ

The Maintenance and Support Services Organization (MSSO) was established by the International Conference on Harmonisation (ICH) and the International Federation of Pharmaceutical Manufacturers and Associations (IFPMA) to manage the Medical Dictionary for Regulatory Activities (MedDRA) terminology. The MSSO serves as the repository, maintainer, and distributor of MedDRA. In this capacity, the MSSO ensures that the integrity of the terminology, as well as its medical correctness, stay intact. This activity is supported by a structured subscriber change request process (including international medical review and translation of accepted changes into non-English languages), the availability of help desk support, and an international user group to facilitate information exchange.

In addition to this role, the MSSO also serves as the source for the most up-to-date information regarding the terminology and its application within the medical product development lifecycle. Through an international network of experienced healthcare and information technology professionals, the MSSO offers a wide variety of training and services to support the implementation and maximum utilization of the MedDRA terminology.

 

The International Federation of Pharmaceutical Manufacturers and Associations (IFPMA) selected Northrop Grumman (formerly TRW Inc.), a systems integrator and information technology leader, to establish and operate the Maintenance and Support Services Organization (MSSO).

Additional information on key members of the MSSO may be found in the About Us section of this site.

 

The Maintenance and Support Services Organization (MSSO) is responsible for providing services to MSSO subscribers. The MSSO has implemented an ongoing terminology maintenance process, accepting change requests from subscribers, and proactively proposing changes to MedDRA. The MSSO is also responsible for terminology distribution, the MedDRA User Group, MedDRA training, and providing help desk support.

 

Mailing Address:

MedDRA MSSO
3975 Virginia Mallory Drive
Chantilly, VA 20151
USA

Telephone and E-mail:

Toll Free International: 877.258.8280
Direct: 703.272.5505 ( USA )
Fax: 703.272.5635 ( USA )
E-mail for Subscription: mssosubscribe@ngc.com
E-mail for Help Desk: mssohelp@mssotools.com
E-mail for Change Request : mssorequest@mssotools.com