MSSO Registration and Attendance Terms
Payment, Cancellation, and Refund Policies

Registration and Attendance Terms

Open Enrollment Webinars

• Registration forms are due two (2) weeks prior to a webinar.
Specific registration and payment deadlines are shown for each webinar listing.
• Payment is due upon receipt of invoice and must be received one week prior to the webinar.
• Log-on information will be provided only when payment is received.

The MSSO reserves the right to cancel training events. If an event is cancelled by the MSSO, a credit for a future training event or full refund will be given to each paid registrant. The MSSO accepts no responsibility for travel arrangements or any other actual or perceived loss due to cancellation of a training event.

Refunds will normally be processed within 60 days following the determination that a refund is due.

Attendee cancels his/her webinar registration:
Registration fees are non-refundable if an attendee fails to cancel his/her registration. If an attendee cancels, paid registrations will be handled in the following manner:

• Cancellation notice received by the MSSO no later than two (2) business days prior to the day a webinar is to begin: paid fee will be fully credited toward a future webinar.
• Cancellation notice received by the MSSO less than two (2) business days prior to the day a webinar is to begin: 50% of the paid fee will be credited toward a future webinar.

Free Training

There is a high demand for these sessions. As a courtesy to those on the waiting list, please cancel registrations in a timely fashion. If cancellation notice is not received, the MSSO reserves the right to deny attendance in future sessions.